We all what to have happy customers who like our service and are willing to buy from you again, but at times, we do get the odd customer who leaves you a neg. This blog is going to give you some hints and tips to prevent you from getting negs.
1) Propper Packaging Prevents Peeved People
One of the main reasons why buyers leave negs is if their item arrives damaged in the post. The best way to prevent this is to invest a lot of time and dedication into making sure every item you send out is properly packaged. At the end of the day, a china set sent in a polybag isn’t going to impress anyone.
2) Check, Check and Check Again
Say you have 100+ orders to dispatch. It’s very easy to send the wrong item out to a buyer. That’s why we always advise you to check an item, check the address and double-check everything again, just to make sure that the correct item is going to the right person.
3) Communication (Didn’t) Let Me Down
The main way to instantly get negative feedback is by not effectively communicating with your buyers. If a buyer sends you a message, respond to them as soon as you can. If they have issues, help them through every step of the way. Even if you make a mistake with the order, effective communication can help rectify the situation and the buyer will more than likely leave you positive feedback.
4) Tracking Is Key
Providing tracking can be a hard thing to do, especially if an item is cheap in the first instance but by providing valid tracking for an item, it prevents negative feedback from INR cases and customers who try to pull the wool over your eyes.
It can be hard to keep customers happy and you are never going to please everyone but by implementing some of the points we covered into your business, you should be a dramatic decrease in the number of negs you receive and a massive increase in happy buyers.